Home / Miang Copenhagen Terms and Conditions

Company information

  • Time Vison ApS is a company registered in Denmark under CVR no. 29975892
  • Kronprinsessegade 46E  1306 Copenhagen K  Denmark
  • hello@miangcopenhagen.com
  • Tel. +45 3961 1470
  • Year established: 2006

Contact
You're most welcome to call us on +45 3961 1470 between 10 am and 16 pm (GMT +1 Standard Time / GMT +2 Summer Time) on Monday to Friday or email us at hello@miangcopenhagen.com

We're here to help.

Age requirements
By placing an order through miangcopenhagen.com you warrant that you are at least 18 years old.

Payment
Miangcopenhagen.com accepts international payments through VISA, MasterCard, Maestro, JCB, American Express and PayPal.

Please note that when you buy a watch on miangcopenhagen.com the watch will be customized according to your requirements and your name will be engraved on the case back. Consequently, we will debit your credit card at the time of your order and not at time of delivery.

Delivery
We ship from Denmark with free delivery worldwide, using UPS, Fedex or a similar courier.

Delivery time
The delivery time is app. 4 weeks from the time you have customized your watch and placed your order.

VAT, import duties and/or taxes
Orders shipped to countries within EU are inclusive of 25% Danish VAT. Orders shipped to countries outside EU are exclusive of VAT and may be subject to local VAT, import duties and/or taxes. Orders to countries outside EU are shipped according to Incoterms DDU (delivery duty unpaid). This means that if any local VAT, import duties and/or taxes occur, they must be rendered by the customer for the package to clear customs. Your local customs office should be contacted for more detailed information.

Guarantee
Any Miang Copenhagen watch is guaranteed against defects in material and workmanship for 2 years from the date of purchase. Any part found defective will be repaired or replaced at no charge.

In order to benefit from the guarantee, you will be required to present the certificate of guarantee duly dated, stamped and signed by MIANG COPENHAGEN. The guarantee does not cover defects arising from damage and mishandling, misuse or attempted repairs. Nor does it cover leather straps and glass.

100 days return policy
You may return any delivered product to us for any reason at all, if you are not happy with it, provided that you have notified us in writing within 100 days of delivery of the product you want to return. The product must be returned in its original packaging and must be in new and unused condition. The notice must be sent by email to hello@miangcopenhagen.com

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you in full as soon as possible and in any event within 20 days after we have received the returned product from you.

Should you wish to return a product please address your return to: Time Vision ApS, Kronprinsessegade 46E, 1306 Copenhagen K, Denmark


Faulty products
We try very hard to deliver products in excellent condition. However, if the product is faulty upon delivery we need your assistance and prompt provision of certain information regarding the product:

  • You specifying with reasonable detail the way in which the product is damaged or defective.
  • You providing us with the delivery note number and such other information that we reasonably require. To arrange a return of a faulty product please email us at hello@miangcopenhagen.com


Once you have notified us that you wish to return a faulty product, any sum debited to us, including reasonable charges to return the product, will be refunded to you in full as soon as possible and in any event within 20 days after we have received the faulty product from you.

In case of returning a faulty product please address your return to: Time Vision ApS, Kronprinsessegade 46E 1306, Copenhagen K. Denmark



Privacy Policy
We collect basic personal information about our customers only when an order is placed. You can visit our website and browse without having to provide personal details. During your visit to our website you remain anonymous and at no time can we identify you unless you seek to place an order on our website.

We collect, store and process your data for processing your purchase on our website and to provide you with our services. We may collect your name, email address, postal address, delivery address (if different), telephone number, mobile number, payment details or payment card details. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.